it-ITen-US

Services

 

01. REQUIREMENTS ANALYSIS

To create a new service, the first step is necessarily the analysis of the needs of the client company. During this phase the eResult Omniaplace team carefully assimilates the ideas and aims of the project, in order to efficiently contribute to its realisation, while respecting the operational aptitudes of each individual customer.

The purpose is to be able to propose the best solution in terms of efficiency and optimisation of operating resources.

03. RELEASE AND AFTER-SELL SERVICES

The after-sale service represents a safe warranty in the evolution of the customer's business objectives.

The relationship with the customer is not limited to the release of the solution, but continues through a dedicated customer service and technical support.

Through front end services, helpdesk, remote-assistance, on-site interventions, monitoring and maintenance programs, the eResult Omniaplace team will always be close to the customer to support the complete interaction with the solution offered.

02. DEVELOPMENT OF THE SOLUTION

Once the project objectives have been defined, the development of the solution is performed by a team of qualified professionals, constantly dedicated to the evolution and improvement of the platform to meet the demands of the customers.

During this phase, the verification and validation activities are also performed. Prior to the release, however, the customer has the possibility to test the effectiveness of the solution.

04. EVOLUTIONARY MAINTENANCE

The evolutionary maintenance consists of a continuous assessment of the effectiveness of the systems and the adoption of appropriate measures to help improving them according to the standards of best practice. At the same time, it keeps the product updated to the required levels of security. This type of service can be coupled with the technical assistance to ensure that the solution can be adapted to the changing needs and to the evolution of the technological landscape.

A continuous effort on improvement, as evidenced by the 4 minor release distributed every year, which enhance the solution and makes it more effective and versatile.

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